Rapid Prototyping Service, Professional manufacturer of CNC Prototyping and 3D Prototyping in China. 

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PRIVACY

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Your privacy is critical to tuowei. Therefore, we have a privacy policy regarding how we collect, use, disclose, transfer and store your personal information. Please read our privacy policy carefully. If you have any questions, please contact us at tuowei@gmail.com.

Collection and use of personal information
Personal information is data that can be used to identify or contact someone.

When you contact tuowei or a tuowei affiliate, you may be asked to provide your personal information. tuowei and its affiliates may share such personal information with each other and use such information in accordance with this Privacy Policy. tuowei and its affiliates may also combine this information with other information to provide and improve our products, services, content and advertising. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services, nor will we be able to respond to any questions you may have.

Below are some examples of the types of personal information that tuowei may collect and how we use it:

What kind of personal information we collect
When you register a product, purchase a product, download a trial software or update, download an app, join a forum, sign up for a webinar or other event, contact us, or participate in an online survey, we collect a variety of information, including your name. , mailing address, phone number, email address, contact preferences, device identifier, IP address, location information, and credit card information.
When you purchase and send a tuowei product to others or invite others to join a tuowei service or forum, tuowei may collect information about the person you provide, such as your name, mailing address, email address, and phone number. tuowei will use this information to meet your requirements, provide related products or services, or achieve anti-fraud purposes.
How we use your personal information
Subject to your permission, we may use your personal information for the purposes set forth in this Privacy Policy and in accordance with the legal obligations of tuowei, or for public use in the case of tuowei or third parties pursuing legal rights. For the necessary information.
The personal information we collect allows us to keep you informed of tuowei's latest product releases, software updates and event announcements. If you do not wish to be included in our mailing list, you can opt out at any time by updating your preferences or by contacting tuowei Customer Support.
We also use personal information to help us develop, operate, deliver and improve our products, services, content and advertising, as well as anti-fraud purposes.
We also use personal information to help us build, develop, operate, deliver and improve our products, services, content and advertising, as well as anti-fraud purposes. We may also use your personal information for account and network security purposes, including protecting our services in order to safeguard the interests of all users. When you conduct an online transaction with us, we will use your information for anti-fraud purposes. We use your data for anti-fraud purposes only if it is absolutely necessary and deemed to protect the legitimate rights of customers and services. For some online transactions, we also use publicly accessible resources to verify your information.
We also use personal information for internal purposes such as auditing, data analysis, and research to improve tuowei's products, services, and communications with customers.
If you participate in a sweepstakes, contest or similar promotion, we will use the information you provide to manage such events.
Your personal information source collected from others
If someone else sends you a tuowei product, or invites you to join a tuowei service or forum, we will receive your personal information from them.

Collect and use non-personal information
We also collect data that is not directly related to any particular individual because of the data itself. We may collect, use, transfer and disclose non-personal information for any purpose. Below are some examples of non-personal information that we may collect and how we use it:

We collect information such as occupations, languages, zip codes, area codes, device unique identifiers, referrer URLs, locations, and time zones in which tuowei products are used, so that we can better understand customer behavior and improve our products, services, and Advertising.
We collect information about our customers' activities on our website, the tuowei online store, and information obtained from our other products and services. We aggregate this information to help us provide our customers with more useful information and to understand which parts of our website, products and services are most interesting to customers. For the purposes of this Privacy Policy, aggregated data is considered non-personal information.
We collect and store details of your use of our services, including search queries. Such information may be used to improve the relevance of search results provided by our services. This information will not be associated with your IP address unless you need to ensure the quality of our services over the Internet in certain situations.
If we combine non-personal information with personal information, the combined information will be treated as personal information during the period in which the two types of information are combined.

Cookies and other technologies
tuowei's websites, online services, interactive applications, email messages and advertising may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our site are being viewed, and improve and measure the effectiveness of ads and web searches. We treat information collected through cookies and other technologies as non-personal information. However, if local laws treat IP addresses or similar identifying marks as personal information, we also treat these identifying marks as personal information. Similarly, in the case of this Privacy Policy, where non-personal information is combined with personal information, we treat the combined information as personal information.

When you use our websites, online services and applications, tuowei and our partners also use cookies and other technologies to remember personal information. In these situations, our goal is to make your tuowei experience easier and more personal. For example, if we know your name, we can welcome you the next time you visit the tuowei online store. If we know your country and the language you use (if you are an educator, know your school), it will help us provide a shopping experience that is tailored to you and that is more useful to you. If we know that someone has purchased a product or uses a service on your computer or device, it will help us send you ads and email communications that are more relevant to your interests. If we know your contact information, product serial number, and information about your computer or device, it will help us personalize your operating system and provide you with better customer service.

If you'd like to disable cookies and you're using the Safari web browser, go to Safari's "Preferences" and "Privacy" panes to manage your preferences. On your Apple mobile device, go to Settings and Safari, scroll down to the "Security & Privacy" section, and click "Block Cookies" to manage your preferences. If you're using a different browser, contact your vendor to learn how to disable cookies. However, please note that if cookies are disabled, certain features in the tuowei website will not be available.

Like most websites, we automatically collect certain information and store it in a log file. This information includes IP address, browser type and language, Internet Service Provider (ISP), referral and exit sites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, manage our website, understand user behavior on our website, improve our products and services, and collect demographic information about our entire user base. tuowei can use this information for our marketing and advertising services.

In some of our emails, we use a "click-through URL" that links to content on the tuowei website. When a customer clicks on one of the click-through URLs, they will pass through a separate web server before reaching the target page on our website. Tracking these click-through data will help us determine our customers' interest in a topic and measure the effectiveness of our communication with our customers. If you don't like tracking in this way, don't click on the text or image link in the email.

Pixel tags allow us to send emails in a customer-readable format and tell us if the emails are opened. We may use this information to reduce the cost of sending emails to customers or not sending emails to customers.

Disclosure to third parties
Sometimes tuowei will provide certain personal information to strategic partners who work with tuowei to provide products and services or to help tuowei market to customers. tuowei will only share personal information with third parties for the purpose of providing or improving our products, services and advertising; it will not share personal information with third parties for the marketing purposes of third parties.

service provider
tuowei shares personal information with companies that provide information processing, provide credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, evaluate your interest in our products and services, and conduct customer surveys or satisfaction surveys. . These companies are obligated to protect your information and may be located at any location where tuowei is engaged in business activities.

other
It may be necessary for tuowei to disclose your personal information in accordance with the laws, legal procedures, litigation and/or requirements of public agencies and government agencies within and outside your country of residence. If we believe that disclosure is necessary or appropriate for national security, law enforcement or other matters of public importance, we will also disclose information about you.

If we determine that disclosure is reasonable and necessary in order to enforce our terms and conditions or to protect our operations or users, we will also disclose information about you. In addition, if a reorganization, merger or sale occurs, we may transfer all personal information we collect to the relevant third party.

Protection of personal information
tuowei takes the security of your personal information very seriously. tuowei online stores, etc. tuowei online services use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When tuowei stores your personal data, we use computer systems with limited access rights that are deployed in facilities that are protected by physical security measures.

When you use certain tuowei products, services or applications or post on tuowei forums, chat rooms or social networking services, the personal information and content you share will be visible to other users and will be read, collected or used by them. You are responsible for personal information that you decide to share or submit in the above situations. For example, if you post your name and email address in the forum, the information is public. Be careful when using such features.

There are automatic decisions including data storage
tuowei does not take any decision on the use of algorithms or data stores that have a serious impact on you.

Integrity and retention of personal information
tuowei will make it easy for you to ensure that your personal information is accurate, complete and up-to-date. We will retain your personal information for the period necessary to achieve the purposes described in this Privacy Policy. When assessing the necessary deadlines, we will carefully review the need to collect personal information. If we determine the relevant requirements, we will only retain your information in the shortest possible time to achieve the purpose of collecting information, unless the law requires a longer period. This information is retained during the period.

Access to personal information
By contacting tuowei Customer Support, you can help us ensure that your contact and preferences are accurate, complete and up-to-date. For other personal information we hold, we will give you the right to access this information (including copies) for any reason, including requests for us to correct inaccurate data, data that tuowei does not need to retain in accordance with the law or for legitimate business purposes. Delete it. We have the right to refuse to deal with meaningless/irrational requests, to compromise the privacy requirements of others, extremely unrealistic requirements and the need to grant access to information in accordance with local laws. For the purposes of anti-fraud and security purposes described above, we believe that deleting or accessing data may harm our legal use of the data, and we may also reject such requests. Requests for access, correction or deletion of information can be sent to privacy@tuowei.com.

child
We do not collect personal information from a person who knows that the other person is under the age of 13 (or a similar minimum age as prescribed by the relevant jurisdiction). If we find that we have collected personal information from children under the age of 13 (or similar minimum age as defined by the relevant jurisdiction), we will take steps to remove such information as soon as possible.

Location service
To provide location services on tuowei products, tuowei and our partners and licensees may collect, use and share accurate location data, including the real-time geographic location of your computer or device. This type of location data is collected in a way that does not identify you as a name and is used by tuowei and our partners and licensees to provide and improve location products and services.

Third-party websites and services
tuowei's websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties. Information collected by third parties that may contain location data or contact details, etc., is governed by third party privacy practices. We ask you to understand the privacy practices of these third parties.

International users
As stated in this Privacy Policy, all information you provide will be transmitted or accessed by entities around the world. For the cross-border transmission of personal information collected in the European Economic Area and Switzerland, tuowei uses approved model contract terms. tuowei has multiple legal entities in different jurisdictions that are responsible for the personal information they collect, and tuowei, Inc. will handle such personal information on behalf of these entities.

tuowei complies with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Protection Rules System (CBPR). The APEC CBPR system provides a framework for different agencies to protect personal information transmitted between APEC economies. For more information on APEC (CBPR), please click here.

Company-wide commitment to your privacy
To ensure the security of your personal information, we inform all tuowei employees of our company's privacy and security guidelines and will enforce strict privacy practices within the company.

Private issues
If you have any questions or concerns regarding tuowei's privacy policy or data processing, or if you need to file a complaint about possible violations of local privacy laws, please send an email to privacy@tuowei.com or call tuowei Customer Support.

If you receive a privacy question or a question about your personal information in a response to an access/download request, we will provide a dedicated team to identify the contact and resolve your concerns or requests. Your question may actually be more important, and we may need more information from you. All important contacts will receive a response. If you are not satisfied with the response you received, you can forward the complaint to the relevant regulatory authority in your jurisdiction. If you request it from us, we will endeavour to provide you with information about the relevant complaints path that may apply to your situation.

tuowei may update its privacy policy at any time. If we make a material change to our privacy policy, we will post a notice and an updated privacy policy on the company's website.

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