Prototype proofing factory-Flexible handling of customer issues

This week, Alibaba has an inquiry. Customers use ABS materials and process them with SLA, due to the large size of the customer's design, the amount will be higher. Email the customer to quote, the customer has not replied, so Miss Li of the prototype proofing factory emailed the customer again to ask if he had received her quotation, because sometimes the foreign trade business sent a quotation, however, some customers can't receive it, or they can't see it in time, so send an email to the customer again to find out what the customer thinks.

after sending an email, the reply from the customer is: the price is too high to cut by half. So Miss Li discussed with the technical director that they tried to use other processing methods to quote, but they were always deadlocked in terms of price. Although I really want to clinch a deal with customers, the customer's requirements are really unacceptable and the price is halved. The prototype proofing factory has no profit or even a loss, which is equivalent to free proofing for customers. This is definitely not possible. After replying to the customer, the customer still did not accept it. For the average person, he gave up at this point. But Miss Li did not give up and was always looking for a new solution.

Later, she found the relevant project manager to report the price of CNC machining, it was found that the prototype of such a large volume was actually cheaper than the SLA, and it would be better in terms of strength and hardness, so she made a quotation and sent it to the customer, and explained the benefits of CNC machining to the customer, and finally talked about the customer, let the customer in the prototype proofing factory--The order was placed in the extension model.

so as the business of the prototype proofing factory, in the face of more difficult customers, do not blindly fight with customers, but need to adopt a flexible way to deal.

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